How Data Import Works

Overview

Once you connect your TikTok Shop, Dashboardly automatically begins importing your data. This process pulls in your products, orders, financial statements, refunds, and more so that your dashboards, profit and loss reports, and all other analytics pages are populated with accurate numbers.

You do not need to do anything manually -- imports happen in the background. You can keep using Dashboardly while the import is running; pages populate progressively as each data type becomes available.

What Gets Imported

Dashboardly imports the following data types from TikTok Shop:

Data Type Description
Products Your full product catalog including SKUs, pricing, and images
Product Inventory Stock levels across all warehouses (FBS and FBT)
Orders Complete order history with customer data and order status
Order Line Items Individual items within each order
Financial Statements Payment statements with revenue breakdowns
Statement Transactions Order-level financial details (fees, taxes, discounts)
Refunds & Returns All refunded and returned orders with amounts and reasons
Warehouse Data FBT warehouse information and inbound shipments

Import Stages

The import runs through a multi-stage pipeline. You'll see progress for each stage in real time:

  1. Products Catalog -- fetches all your products and SKUs
  2. Product Details & Images -- downloads extended product information
  3. Product Inventory -- syncs current stock levels per warehouse
  4. Orders -- downloads your complete order history
  5. Financial Statements -- fetches payment settlement data
  6. Statement Transactions -- imports order-level financial breakdowns
  7. Refunds & Returns -- imports all return and refund records
  8. Warehouses & FBT -- syncs warehouse and fulfillment data (if applicable)
  9. Analytics & Metrics -- computes business metrics from all imported data

Synthetic Products for Auction Orders

If you sell through TikTok's Countdown Bidding (auctions), Dashboardly automatically creates product records for these temporary listings. Products are grouped by name -- if you sell the same item through multiple Countdown Bidding sessions, it appears as one product in your analytics. No action is needed on your part.