Dashboardly metrics are validated against official TikTok data exports and match to the exact dollar for settled orders. We continuously verify our calculations against TikTok's own reports. Recent (unsettled) orders may show small temporary differences in fees and costs, which resolve automatically once TikTok settles the orders.
Differences between Dashboardly and TikTok Seller Center are usually caused by settlement timing, date attribution, or the way cancelled and refunded orders are handled. In most cases, both numbers are correct -- they are just measured at different points in time or using different date rules.
Before investigating further, check these common causes:
| What to check | How | Typical impact |
|---|---|---|
| Same date range? | Verify dates match exactly in both tools | Large discrepancy |
| Pre-settlement orders? | Estimated fees may differ from final | Small (1-5%) |
| Comparing daily vs weekly? | Date attribution differences amplified by day | Moderate |
| Refunds or cancellations in the period? | Different date attribution rules | Moderate |
| TikTok Seller Center report type? | Different reports show different numbers | Varies |
TikTok does not finalize the financial details of an order (fees, taxes, shipping costs) until that order is included in a settlement statement. The exact timing is set by TikTok and varies by region and account.
Until settlement occurs, Dashboardly progresses order data through three stages:
| Stage | When | Revenue accuracy | Fee accuracy |
|---|---|---|---|
| Just Placed | Order first arrives | Accurate | Estimated (based on your shop's historical average fee rate) |
| Processing | After TikTok creates a transaction record but before settlement | Accurate | Much more accurate (real transaction data) |
| Settled | After TikTok finalizes the settlement | Accurate | Exact (final settlement amounts) |
See Understanding Your Data Quality for the full breakdown.
What you see:
What to do: