Objective: Implement a culture of ongoing optimization for processes, tools, and skills.

• Process Optimization:
  • Analyze workflows quarterly and identify bottlenecks.
  • Update SOPs in Notion to reflect improvements.
• Skill Development:
  • Encourage team training, workshops, and certifications.
  • Allocate budget for courses in web development, marketing, sales, and client support.
• Feedback Integration:
  • Collect client and internal feedback regularly.
  • Use feedback to improve services, communication, and product offerings.