A Customer Operations Specialist helping B2B SaaS founders, agencies, and creators eliminate customer support chaos and scale without things slipping through the cracks.I design Freshdesk, HubSpot, and Notion systems that reduce response times, protect qualified leads, and remove founders from constant firefighting. My work focuses on building calm, automated operations that continue to work as customer volume grows.
Across 10+ client engagements, I’ve helped teams:
Cut support response time from 3 hours to 45 minutes
Filter out 40% of unqualified leads before sales calls
Reclaim 8–15 hours per week through clear workflows and SOPs.
I have hands on experience managing inboxes, ticket queues, and internal processes using Freshdesk, Zendesk, Hubspot, Notion and Google Workspace. My approach prioritizes clarity, accountability and consistency to ensure smooth daily operations and a strong customer experience.
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I approach operations with a focus on clarity, accountability, and consistency. I prioritize work based on urgency and impact, document processes as they are refined, and design systems that reduce follow-ups and dependency on individuals. I communicate clearly, maintain ownership of tasks, and ensure work moves forward without constant oversight.
Customer Support:
Freshdesk, Zendesk, Jira
Operations & Documentation:
Notion, Google Workspace, Loom
Scheduling & Communication:
Calendly, Google Calendar, Slack
CRM: