Service Update & FAQ
Thank you so much for your continued support since we began in 2021.
We are currently improving our internal workflow to reduce wait times and prevent errors. As part of this, we have summarized our FAQ to keep everything clear and organized.
Please take a look at the following slides. We appreciate your cooperation in helping us provide a smoother service🙇♀️
【Order & Payment】
Q: Is it possible to cancel my order?
A: We do not accept cancellations once an order is confirmed and the invoice is issued. Please consider your purchase carefully before ordering.
Q: Can you combine multiple orders (Consolidation)?
A: Yes. We can combine items from different orders to help you save on shipping. Please let us know before the final shipping invoice is issued.
Q: How soon should I pay my invoice?
A: We kindly ask for payment within 24 hours. Prompt payment helps us secure your items and keep the shipping process on schedule. If you need more time, please contact us in advance.
【Items & Availability】
Q: When is the best time to place an order?
A: We recommend ordering before the official release date. Items ordered after the release have a much higher risk of being sold out.
Q: Can you guarantee that my items will be secured?
A: While ordering before the release gives you the best chance, some items are extremely popular and limited. We cannot guarantee 100% availability, but we will do our absolute best.
【Shipping Methods & Timeline】