<aside> 💡 Are you curious about the results whether the chat has led to a purchase or a membership registration? If you set a chat goal, you can now track the customer’s action after the chat ends!

</aside>

✔️Contents

How to set chat goals?

Reviewing chat goal in Inbox

Analyzing chat goal results

FAQ

How to set chat goals?

1. Go to [Operation] → [Chat Goals] → click [+Add goal]

1. After setting the period and event you want to track → click [Save]

• 2-1. Set the time period
• 2-2. Setting up events

<aside> 💡 You can only designate one chat goal per channel.

</aside>