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Last week we were introduced to our team, client, and project. We had a first look at the problem we aim to solve and outlined a general overview of the solution we have for it.


Goals

For this week, we aim to build a foundation for the design of our project and solution. We need to gather data from potential users for our program and get an idea on its user experience aspects.

**What are we looking to achieve?

  1. Conduct interviews with users** We need to gather requirements and opinions from our primary users (NHS clinicians).

2. Create user personas Using the data obtained from interviews, we can build personas of our users to get a better understanding of their motivations and expectations for our software.

3. Create scenarios of users using our solution With all of the data we collect, we can generate some scenarios for our users and software to give some context on how they might use our solution.


Human-Computer Interaction

After our last client meeting, we decided to take a user-centred approach and focus on Human-Computer Interaction (HCI). HCI is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use.

In our case, the users would primarily be the NHS clinicians (who use our tool to deploy chatbots to SMS), but also the patients who are texting the chatbot.


Interviews

To gauge a better idea of the problems the users are facing, we decided to conduct a structured interview with multiple clinicians and patients. We chose a structured interview as it is easy to compare user responses and extract common pain points between them.

We began by asking general questions to help us recognise what the clinicians current workflow and experience looks like with what is currently available and how patients interact with the present NHS system.

Requirements Gathering - Initial Interviews - T28

Due to the current pandemic, the interviews were held online on Zoom with 5 clinicians and 4 patients.