a 1997 saigon-based potato who notes down her journey at www.duynglam.com.
business ops, data ops, writer, and a fika advocate, also.
email@example.com | 0906906731 | HCMC | Remote available
2018 - current: Dwarves Foundation, business operation | business writer
- in-house data management: collect, clean, categorize & process internal database to update operational metrics. in charge of over 9,000 data records and separated into different databases for business partners, hiring pipeline, team profiles and community audience.
- policy implementation: review & execute operational policies to improve team members’ engagement. successfully created a remote work hub and kicked off supported benefit packages to make remote working feasible.
- campaigns operation: take initiatives for annual Apprenticeships & Internships, resulting in 60% growth of team scale.
- conducted 17 business case studies on multiple domains: blockchain/ crypto, marketplace, healthcare, software-service, petroleum & business solutions.
- monthly newsletters & blog posts to deliver key messages on company updates, business ethics & leadership styles, resulting in 46% growth in base audience.
- developed marketing editions to support business exposure and promote company culture, converted 20,000% engagement growth on LinkedIn and Facebook.
2021 - current: Pod Town, product operation
- product operation: documents write-ups, feedback data collection & backlog tracking.
- community support: speakers of AMAs, produce >30 changelogs, product features & press releases on podtown.substack to promote NFT collections & web3 utilities.