As an engineer with a design-focused MBA and experience in Entrepreneurship, I combine the perspectives from business, design, and technology to challenge conventional thinking about innovation and deliver critical & creative insights. I am a technology generalist with a deep interest and understanding of emerging technologies such as ML, chatbot, and Voice assistant technologies. I create experiential prototypes to tell stories about Future and digital experiences. Check out here an experience I prototyped sometime before Google Assistant or Apple Siri was launched.
Currently, I work as a Manager, Customer Experience at Questrade, leading a team of CX and Service Designers, managing and improving the customer experience for our existing offering, and designing and developing the new experiences through product and service innovation.
I am passionate about innovation in financial services, transportation, and retail and actively write on LinkedIn and Medium on innovation, strategy, and Futures.
<aside> 💼 Work
<aside> 🎓 Education
<aside> 🙋♂️ Volunteer
Manager, Customer Experience
PwC Digital Services
Rotman School of Management,
University of Toronto, Toronto, Canada
Bachelor of Engg
Hindustan Institute of Technology & Science, Chennai, India
Course creator and Instructor Udemy - Rapid Foresight For Business Strategy and Innovation
OpenIDEO Toronto, Canada
Marketing and Events Volunteer
Make A Difference, Delhi, India