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Our mission at Outline is to bring customers to the center of everything.

The relationship between users and products is changing. The rise of Product-Led Growth is transforming the way B2B teams manage and engage with the users of their product. Individual users are now being acquired and nurtured across multiple internal and external platforms, by multiple teams, at every stage of the customer journey.

This has created organizational silos and a lack of transparency into a company's users. It's become impossible for cross-functional teams to sustainably connect, measure impact, and grow relationships with the users of their product at scale.

It starts with people. We believe there's a better way for teams to build products alongside the people they're building them for. A better way to democratize access to rich user insights collected from Marketing and Sales to Product and Customer Success. Insights that lay the groundwork for how teams build better roadmaps, more strategic go-to-market plans, and lasting relationships with their customers, their prospects, their community.

Outline unifies customer activity across platforms, enabling teams to automate workflows, measure impact, and grow a thriving community at scale.

Who we are

The company was founded in 2020 and today teams around the world are already using Outline to transform their customer experiences.

We've been a fully distributed team since inception and it's baked into our day-to-day processes. Today our team is located in San Francisco, New York City, and Austin. We believe in designing your work life around your personal life without making compromises.