You can work with Quiver in two ways;

1. Merchant Fulfilment → we deliver to customers from your store(s).
2. Quiver Fulfilment → we hold your items in our micro-fulfilment centre in SE1 and deliver from there.

Quiver provides a range of delivery options that you can offer to your customers, 7 days a week;

Immediate Delivery → delivered within 60 minutes, between 08:00-00:00.

Delivery Window → customer can select a delivery window from 15 minutes to 4 hours, from 06:00-00:00.

Same Day Delivery → delivered before 8pm of the day of order.

Next Day Delivery → delivered on a day of the customers’ choosing (normally tomorrow), between 8am and 8pm.

There are two ways for Quiver deliveries be booked;

1. Your online customers can select us as a delivery option at checkout.
2. You can manually book a delivery through our dashboard (app.quiver.co.uk/deliveries/book) - demo for this here!

The Customer Experience

Our priority is ensuring your customers receive a magical delivery experience ✨

When a customer places an order, they will receive a confirmation email from Quiver with their delivery details, including the CO2 they saved by choosing us as their delivery option. They will also receive a link to a tracking page, where they will be able to track their order live, edit their delivery preferences and leave any notes for their courier.

<aside> 💁‍♀️ You can watch a demo of the customer experience from beginning to end →

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https://www.loom.com/embed/1f64bc81075d4fe1bb442309e48d572a

Operating Times

Quiver operates from 06:00-00:00, 7 days a week, 364 days a year - we only take Christmas Day off!

Operating Radius

Quiver delivers within a 7 mile radius of either your store or Quiver's Fulfilment Centre. This covers 88% of London's population - I've shared a map below! Quiver's delivery options will simply not show if a customer's delivery address is outside of our delivery radius.

• ← you can see an example here.
• ← you can find a full list of postcode prefixes that we deliver to from Quiver's Fulfilment Centre here.

this is a 7 mile radius from the Quiver Fulfilment Centre - we go far!

If you're sending items to Quiver's Fulfilment Centre please use the following address.

100% Emissionless 💚

Quiver's operations are 100% carbon neutral. We use only electric vehicles for delivery (e-bikes, e-cargo bikes, e-mopeds, e-cars and e-vans) and use renewable electricity in our micro-fulfilment centre.

https://www.loom.com/embed/4b4fc267ef9344d98dc60d7f0afea8fa

Quiver holds full goods in transit and freight insurance with Aviva. Please find proof of policy attached below.

Aviva Freight Policy Contract of Insurance.pdf

You can find information about our pricing at quiver.co.uk/pricing and a deeper dive at the link below;

Pricing Explained

<aside> 📍 Matthew Barrie, Quiver, 143 Newport Street, London, SE11 6AQ.

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