In short: Full-time, remote position. Please only apply if you are currently residing in the US.

😍 We are Gigs

• Gigs is a telecom-as-a-service company building the first unified connectivity platform across the world.
• Our core product is an API that connects telecom networks from multiple countries:
  • For businesses: we make it simple to integrate through a single API to sell phone and data plans globally to their users, customized to their use case.
  • For consumers: Gigs makes it super simple to subscribe to and manage a phone plan with a few clicks. A phone plan you’ll love to use yourself. Easy, transparent & global connectivity for your smartphone, smartwatch or IoT device.
• We are backed by Google Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and angel investors that can help us in tricky situations.

🔧 The position

We are looking for an Onboarding Manager to supercharge onboarding at Gigs and help establish the processes to help the onboarding function scale as we grow. You will be the first hire at Gigs to focus exclusively on onboarding and will play a fundamental role in the development of the function. You will work closely with Dan, our Head of Customer Success.

Customer onboarding management

• You will manage Gigs customer onboarding - helping customers smoothly and efficiently through the onboarding process, ensuring that they are onboarded appropriately for their use case and are set up for immediate success.
• You will understand our customers, their business model, their vertical and their use of Gigs, in order to be able to direct and adapt their onboarding to their specific needs, in order to ensure that their onboarding is as smooth as possible.
• You'll provide exceptional relationship management during the onboarding process to resolve any issues that may arrive.
• You will collaborate quickly and effectively with BD, operations, account management and support to cross-functionally coordinate onboarding and to ensure relevant information is being passed on effectively and promptly.

Building and developing best-in-class onboarding processes

• You will build out our use of tools, infrastructure and data, and develop and own relevant KPIs, to track and improve the efficiency of how onboarding is conducted at Gigs.
• As we scale, you will build out a team underneath you and be at the forefront of developing a best-in-class onboarding service.
• You will critically review our current onboarding process and look to improve it by using your experience. You will develop different onboarding processes depending on vertical and iterate on these processes to improve their efficiency and value delivery. You will help put in place a low touch onboarding process for appropriate customers.
• You will think in terms of scale, understanding and anticipating where documentation, automation and process can be used to help our customers at volume. You will work with our marketing team to create landing pages and update materials to allow customers to self serve more easily.

👟 About you

→ We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you. 🦄

• You have 3+ years of experience in Customer Onboarding at a B2B or SaaS tech company.